物流政策

Last Updated: March, 2026

Thank you for your interest in our products. This Shipping Policy details important information regarding order processing, shipping methods, delivery times, and related charges. For any questions, please contact us at: support@youtolens.com or through our Contact Page.

1. Shipping Destinations
We offer worldwide shipping and we guarantee all orders will be processed and shipped ASAP.

*Standard Shipping Cost is US$5.99. Free shipping condition and special offer please refer to the details below:

*Please note that we are not responsible for delays due to the postal service or customs clearance. We cannot control shipping time because it depends on the handling time of local postal services and other factors like customs clearance, bad weather etc.

2. Shipping Schedule

Please allow up to 1-5 business days for your order to be processed and shipped. Usually it's processed in 1 business day. Once processed, the parcel will be dispatched to carriers. 

3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also check the status by logging into your account on our store.

4. Shipping Issues & Lost Packages
4.1 Incorrect Shipping Address
If you have left a wrong shipping address, name, or contact information, please contact our customer service at support@youtolens.com within 2 hours after you complete payment.

*Please kindly note that we are unable to redirect to another shipping address after we have processed and shipped the parcel.

*Youto is not responsible for the delivery failure due to incorrect shipping address.

4.2 Lost Parcel
While rare, If your parcel is shown "lost" or "missing", please contact our customer service immediately

5. Customs Duty & Tariff
Our delivery partner can usually handle customs clearance without taxes being charged. However, exceptions may apply.

For international orders, any customs duties, import taxes, or related fees imposed by the destination country are the sole responsibility of the recipient. 

The price on our website does not include customs duty and tariffs. Please note that these charges are paid to your local carrier or government, and are not charged by Youto. Thus, they cannot be refunded.

For detailed local duties and tariffs information, please kindly consult your local custom.